All transportation operated by Tube'N'Ride is subject to the following Terms of Service (“Terms”). By agreeing to these Terms, you acknowledge and agree to be bound by the conditions of use listed below, and any future revisions and additions, as published at: tubenride.com/terms.php .
By agreeing to these terms of service, you also confirm that you understand how our service works. For clarification please contact us prior to agreeing to these terms.
Last Updated: March 26th, 2018.
Reservations & Refunds
Reservations are valid only for the time and date specified. Tube'N'Ride is not responsible for unused reservation or costs incurred as a result of customer error.
There are no refunds available for reservations made with less than 48 hours advance notice. Otherwise, store credit is offered in return for available seat(s) on a future date.
Reservation abandonment occurs when the Operator cannot find the customer at the designated pick-up location and cannot reach the customer for further instruction using the contact number provided within a short, reasonable time period, so as not to delay trip to other shared-ride passengers.
Travel Times and Delays
Tube'N'Ride and its partners are not responsible for significant delays in anticipated arrival due to traffic, weather, or road conditions, or any other unforeseen circumstances. Under such conditions, Tube'N'Ride reserves the right to cancel a trip in advance of the scheduled date and reschedule reservations.
Unlike direct transportation, shared shuttle ride travel typically takes longer as customers wait for fellow passengers to load or unload. In addition to being affected by other passengers sharing the ride, travel time is dependent on geography, weather condition, time of day, and traffic conditions. Because of these variables, we cannot provide an exact travel time.
At times there may be delays and changes to normal operations due to severe weather and traffic incidences. Whenever possible, Tube'N'Ride will try to notify customers in advance.
Customers traveling with valuables, priceless items, and prescription drugs should keep these items in their possession during the course of the trip.
It is the customer’s responsibility to ensure any belongings kept with customer in the main seating compartment of the vehicle are securely packed and fastened, and that any breakable items are protected while using the service.
Passengers are responsible for their own personal items and any items placed by themselves or Tube'N'Ride representatives in the shuttle. Tube'N'Ride assumes no liability in the event of damage, loss or theft of any such property and will not be responsible for losses incurred, including but not limited to, loss of future profit, potential income, and additional expenses or losses incurred as a result of lost or stolen personal property.
Tube'N'Ride and its operators are also not liable for lost items left behind in the vehicle by a customer. However, Tube'N'Ride does want to help customers reunite with lost items whenever possible. If an item is lost, Tube'N'Ride recommends the customer immediately contact Customer Care.
Returning left behind or found items may incur delivery and/or shipping charges to the recipient.
Seatbelts are provided for customer safety. Tube'N'Ride requires customers to wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seatbelt is securely fastened, as required by law. Operators reserve the right to refuse service to parties out of compliance with applicable laws. To review the safety belt laws for the area in which you will be traveling please visit the Insurance Institute for Highway Safety website.
Seat capacity is limited to seats with working safety belts. State laws prohibit loading vehicles beyond seating capacity. Any attempt to do so may require additional vehicle reservations.